Refunds & Returns

Refunds & Returns Policy for ShopSplenor

At Splenor, we are committed to providing our customers with exceptional products and service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and transparent Refunds & Returns Policy to ensure your peace of mind.

1. Returns Eligibility:
- To be eligible for a return, items must be unused and in the same condition as received, with original tags and packaging intact.
- Certain products, such as personalized or customized items, and clearance items, may not be eligible for return. Please check the product description for specific eligibility details.

2. Initiation of Returns:
- To initiate a return, please contact our Customer Support team at support@shopsplenor.com within 24-48 hrs of receiving your order.
- Please provide your order number, item(s) you wish to return, and the reason for the return. Our team will guide you through the returns process and provide you with a Return Authorization Number (RAN) if applicable. 

3. Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service or trackable postal services of your country for low shipping cost.


4. Refunds Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within 7-10 business days, excluding any shipping charges or restocking fees, if applicable.

5. Contact Information:
- For any questions or assistance regarding returns and refunds, please contact our Customer Support team at support@shopsplenor.com.

6. Amendments and Updates:
- This Refunds & Returns Policy is subject to change without prior notice. Any updates will be effective immediately upon posting on our website.

By shopping with Splenor, you agree to abide by the terms and conditions outlined in this Refunds & Returns Policy.

Thank you for choosing ShopSplenor for your shopping needs. Your satisfaction is our priority.


Last updated: March 25, 2024

If you need any further assistance, please don't hesitate to contact us.